PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING OR USING DOCTORIGHT.COM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE.
These terms and conditions (the “Terms”) govern your access to and use of doctoright.com, its subdomains, and any successor domain we operate (together, the “Site”), including all content, features, and services made available through it. “You” and “your” mean the person accessing the Site and, where you act for a company or firm, that entity as well — you confirm you have authority to bind it.
The Site is a business-to-business (B2B) export platform. It is intended for trade buyers, importers, distributors, and business partners aged 18 or over, worldwide. It is not directed at consumers, and nothing on the Site is a consumer offer.
The Site is owned and operated by Smilepad Hygiene India Private Limited (in the process of being renamed to Nibhana Consumer Private Limited), a company incorporated under the laws of India with its registered office at [Registered Office Address], Pune, Maharashtra, India (“we”, “us”, “our”, or the “Company”). References to the Company include its successor following the planned corporate renaming, which does not affect the validity of these Terms.
Questions, comments, or complaints about the Site or these Terms can be sent to exports@doctoright.com.
The Site and everything perceptible on it — including text, product descriptions, images, photographs, graphics, logos, page design, layout, look and feel, underlying code, and databases (together, the “Content”) — is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws of India and other countries. All rights are reserved.
“Doctoright”, “Smilepad”, “Nibhana”, “Prasuti”, and all related names, logos, brand marks, and product names appearing on the Site are trademarks or trade names of the Company or its group, whether or not registered. Nothing in these Terms or on the Site grants you any licence or right to use any trademark, logo, or brand name without our prior written consent.
You may view the Site and print or download extracts for your own legitimate business purposes (for example, internal evaluation of our products for procurement). You may not otherwise copy, reproduce, republish, scrape, harvest, frame, post, distribute, transmit, commercially exploit, or modify any part of the Site or Content without our prior written permission. You may not use any automated device, bot, crawler, scraper, or data-mining tool on the Site, including for training artificial-intelligence models, without our prior written permission.
You agree that, in using the Site, you will not:
You are responsible for maintaining your own virus protection and for ensuring that anyone accessing the Site through your connection or on your behalf is aware of and complies with these Terms. We may suspend, restrict, or terminate your access to all or part of the Site at any time, with notice where reasonable, if we believe you have breached these Terms.
The Site provides general information about our products and capabilities for trade evaluation purposes only. Product images are illustrative; actual products, packaging, prints, and shades may vary, and specifications may change without notice as we improve our products.
Information on the Site about hygiene, personal care, or healthcare-adjacent products is general information only and is not medical advice, instructions for use, or a substitute for professional advice. Regulatory classification, labelling requirements, and permitted claims differ by country: you are responsible for confirming that any product you purchase may lawfully be imported, marketed, and sold in your destination market, and for complying with all applicable local laws, registrations, and labelling requirements. We will reasonably cooperate by providing available product documentation on request.
Nothing on the Site constitutes professional, legal, regulatory, or financial advice. You should obtain your own professional advice before acting on anything on the Site.
5.1 Nothing on the Site constitutes a binding offer to sell or buy any product or service. All product listings, descriptions, specifications, prices, minimum order quantities, and availability information on the Site are indicative, of a general nature, and subject to change or withdrawal at any time without notice. We do not promise that any product shown on the Site is or will remain available, or available for export to your country.
5.2 An enquiry or Request for Quotation submitted through the Site is an invitation for us to respond; it does not create a contract. Any quotation or proforma invoice we issue is an offer that remains open only for the period stated in it (or, if none, 7 days) and may be revised or withdrawn before acceptance, including to reflect changes in raw-material, freight, or currency costs.
5.3 A binding contract of sale comes into existence only when (a) we issue a written order confirmation, or (b) both parties sign a sales contract or we countersign your purchase order — whichever occurs first — and, where the contract so provides, upon receipt of any required advance payment.
5.4 Every sale is governed by the specific sales contract, proforma invoice, or order confirmation agreed for that transaction (including Incoterms®, payment terms, inspection, tolerances, and delivery terms). If there is any conflict between those transaction documents and these Terms, the transaction documents prevail for that transaction.
5.5 If we introduce online ordering, customer accounts, or online payment on the Site in the future, additional terms of sale will be presented at the point of purchase and will apply to those transactions, together with the rules in this Clause 5. Online payments, if offered, will be processed by accredited third-party payment providers under their own terms.
If we offer registered accounts or a customer portal in the future: you must provide accurate, current information and keep it updated; you are responsible for safeguarding your login credentials and for all activity under your account; you must notify us promptly of any suspected unauthorised use; and we may suspend or close accounts that breach these Terms, are inactive for an extended period, or present a security or fraud risk. Account features may be modified or withdrawn at any time.
7.1 Enquiries, messages, reviews, testimonials, photographs, or other material you submit to us through the Site, by email, or by messaging services (“Submissions”) are not confidential, except for personal information (which is handled under our Privacy Policy) and information covered by a separately signed non-disclosure agreement.
7.2 By making a Submission, you grant us a worldwide, royalty-free, transferable licence to use, reproduce, edit, publish, translate, and distribute it in connection with our business (for example, displaying a testimonial), and you warrant that your Submission is accurate, lawful, your own (or properly licensed), and does not infringe any third party’s rights. We may remove any Submission at our discretion. You will compensate us for losses we suffer because a Submission breaches this clause.
7.3 Unsolicited ideas: we value your questions and feedback, but we do not seek and cannot accept unsolicited ideas, suggestions, designs, or materials relating to the development, design, manufacture, or marketing of our products. Any such material you nevertheless send becomes non-confidential, and we may use it without restriction or compensation. This policy exists to avoid misunderstandings where our teams independently develop similar products or concepts.
The Site may link to third-party websites — trade marketplaces, social platforms, logistics providers, payment providers, or others — for your convenience only. We do not control and are not responsible for their content, security, or privacy practices, and a link is not an endorsement. Any dealings you have with a third party are between you and them, and you agree not to involve us in any dispute arising from them.
We aim to keep the Site accurate, available, and free of errors and viruses, but — given the nature of the internet — we cannot guarantee this. The Site and its Content are provided “as is” and “as available”. We may update, suspend, withdraw, or restrict all or any part of the Site at any time for business or operational reasons, with notice where reasonably practicable, and access may be interrupted for maintenance, system failure, or causes beyond our reasonable control. We are under no obligation to update any information on the Site.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE SITE OR ITS CONTENT, INCLUDING THEIR ACCURACY, RELIABILITY, COMPLETENESS, OR CURRENCY, AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
This disclaimer applies to use of the Site only. Warranties applicable to products you actually purchase are set out in the relevant sales contract, proforma invoice, or order confirmation for that transaction (see Clause 5.4).
11.1 To the fullest extent permitted by applicable law, we (including our directors, officers, employees, agents, and group companies) exclude all liability — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising out of or in connection with your access to or use of (or inability to access or use) the Site or your reliance on its Content, including:
11.2 If, notwithstanding Clause 11.1, we are found liable to you in connection with the Site, our total aggregate liability shall not exceed INR 10,000 (ten thousand Indian Rupees) or the equivalent in your local currency. Liability in connection with an actual purchase of products is governed and capped by the relevant sales contract, not these Terms.
11.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. If you use the Site as a consumer in a jurisdiction whose law grants you non-waivable rights, those rights are unaffected.
You agree to indemnify and hold us (and our directors, officers, employees, agents, and group companies) harmless from any claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Site; (b) your breach of these Terms; (c) your violation of any law or of any third party’s rights, including intellectual-property and import-regulation compliance in your destination market; or (d) your Submissions.
13.1 You represent and warrant that you, your business, and your ultimate beneficial owners are not subject to sanctions administered by the United Nations, India, the United States, the United Kingdom, or the European Union, and that you are not located in or acting on behalf of any comprehensively embargoed country or territory.
13.2 You will not use the Site or purchase products for any purpose, destination, or end-user prohibited by applicable export-control, customs, or sanctions laws, and you will not re-export or divert products in breach of such laws. We may decline, suspend, or cancel any enquiry or transaction (without liability) where we reasonably believe proceeding would breach applicable law or our compliance policies.
13.3 Both parties shall comply with applicable anti-bribery and anti-corruption laws, including India’s Prevention of Corruption Act, the UK Bribery Act, and the US FCPA, in connection with any dealings arising from the Site.
We process personal information in accordance with our Privacy Policy, which also explains our use of cookies and similar technologies and the choices available to you. The Privacy Policy forms part of these Terms by reference. Where there is a conflict between these Terms and the Privacy Policy on a matter of personal-data handling, the Privacy Policy prevails.
We may amend these Terms at any time, including to reflect new Site features (such as customer accounts or online ordering), changes in law, or changes in our corporate structure — including the planned renaming of the Company to Nibhana Consumer Private Limited. Changes take effect when posted on the Site, and the “Last updated” date will be revised. Your continued use of the Site after changes are posted constitutes acceptance of the amended Terms; if you do not agree, you must stop using the Site. Material changes will be highlighted on the Site where reasonably practicable.
17.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the use of the Site, are governed by the laws of India, without regard to conflict-of-laws principles.
17.2 Subject to Clause 17.3, the courts at Pune, Maharashtra, India shall have exclusive jurisdiction over any such dispute.
17.3 At our election, any dispute may instead be referred to and finally resolved by arbitration under the (Indian) Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed in accordance with that Act. The seat and venue of arbitration shall be Pune, India, and the language of arbitration shall be English. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
17.4 This Clause 17 applies to use of the Site. Dispute-resolution terms for actual product sales are set out in the relevant sales contract and prevail for that transaction (see Clause 5.4).
Questions, complaints, or notices regarding these Terms should be directed to:
doctoright.com — Smilepad Hygiene India Private Limited
Email: exports@doctoright.com
Registered office: Pune, Maharashtra, India
BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
